Refund policy

RETURNING YOUR ITEMS: 

Customers can return their Mysticum Luna products for credit or exchange within 14 days of receipt. If you would like to return or exchange an item, please send your items to:

Mysticum Luna
4 High Street
Braithwell
Rotherham
S66 7AL

Please include the returns form received with your order, available for download below. 

Unfortunately we cannot refund any earrings or piercing jewellery, this is due to hygiene reasons.

The returned product/products must be in a new, unworn condition.

Unfortunately, shipping costs and import fees will not be covered. Therefore you will only be credited the amount of the product you have bought.

The customer is responsible for the cost of returning the goods. Please obtain a proof of postage for your own records or send your items tracked. We can not be held accountable for returned items that do not make it to us. In the event that your package is lost we can advise you on how to open a claim with Royal Mail.

Above all, we hope that you love your new gothic jewellery, but we understand if you need to return your items.

Items showing defect deemed to be the result of general wear and tear, accidental damage or neglect will not be regarded as faulty. This also applies to crystals that may have inclusions and/or imperfections. Examples of neglect are; instances where jewels/crystals have been caught on other items, been exposed to excessive wear, moisture, chemicals, body lotions etc, or plating has tarnished due to contact with water. Manufacturing faults must be reported to us within 90 days from purchase. Reimbursement or replacements cannot be offered outside of this time.

We DO NOT accept returns or exchanges for any items purchased in a Lucky Dip.

If you are unsure about returning your item, please email info@mysticumluna.com