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WHOLESALE FAQs

Does Mysticum Luna provide wholesale?

Yes - we do! Wholesale orders can now be made via our website. 

 

How do I sign up for a wholesale account?

Click HERE to sign up for a wholesale account. Once you've signed up, your account will need to be assessed and accepted by us. Assessment of wholesale customers is usually completed within 1-2 working days. 

Once assessment has been completed wholesale customers will be sent a Account Invite via email. Once account invite has been accepted, an order can be placed.

 

How can I view wholesale prices?

Wholesale prices can only be viewed after your account invite has been accepted, prices are not visible to none-whole account holders. 

 

Is there a minimum spend for wholesale orders?

Yes - the minimum spend for wholesale orders is £200. 

 

Is there a minimum quantity on items?

Yes - the minimum quantity of each item is 2. You cannot purchase less than 2 of a single item. 

 

How long does it take wholesale orders to be fulfilled?

Once a wholesale order is placed we aim to have it completed and shipped out within 7 working days. However, on the off chance there may be delays we will always reach out to the buyer via email. 

 

Do you ship wholesale orders to the EU/worldwide?

Yes - we ship wholesale orders world wide!

 

How much is shipping on Wholesale orders?

Shipping prices will depend on the order itself and the destination country. Shipping price will be calculated & 

 

What happens when I place my order?

UK CUSTOMERS: Orders placed by UK customers will automatically have shipping costs estimated and added to the final invoice which can be paid immediately. Your order will then be processed.

REST OF WORLD: Orders placed by all overseas customers will need to be approved by ourselves before payment can be made. This is so we can accurately calculate shipping costs. Once the order has been placed you will received an invoice from us with the final price to pay including shipping costs. Invoice's are usually sent within 1 - 2 working days. Orders will not be processed until full payment has been made.

 

Will I receive velvet bags with my order?

No - we pack all our wholesale items without our Mysticum Luna logo velvet bags as standard. It is up to the wholesale customer to pack up the items in whatever way they deem suitable, this includes using customers own branded packaging. However, Mysticum Luna velvet bags can be purchased if desired, this can be discussed via email. 

 

Does my order include VAT?

UK BUYERS: VAT is added automatically to invoice and will be paid when final payment is made. 

REST OF WORLD: We are not held responsible for VAT and customs fee

we are not held responsible for vat and customs outside of UK this is collected by delivery company

 

Why are some items not visible on wholesale? 

All items visible with wholesale prices are exclusive Mysticum Luna pieces, therefore that is all we offer wholesale on. If there is anything not available on our wholesale page that you'd really like, please email to discuss.

 

Why can I not see the wholesale prices?

Wholesale prices are only visible to customers with an approved wholesale account. Once signed into your wholesale account please give the page a refresh - wholesale prices should now be visible.  

 

Do you dropship?

No - drop shipping is not a service we provide.

 

Can I use content from your wholesale/website?

We are more than happy to provide logos, product images and any other promotional material needed. However please refrain from using our product descriptions. 

 

Can I add to an existing order?

Please email to discuss adding extra items onto a existing order.