Loading cart contents...
View Cart Checkout
Cart subtotal:

F.A.Q.

Who are we?

Mysticum Luna was established in 2014 and is based out of South Yorkshire in the U.K.  As of 2018 Mysticum Luna is a 2 woman team who work hard to bring their customers fine jewellery with a dark twist!

Mysticum Luna has transitioned to purely online based after moving out of our Flagship store in 2018.

Want to know more? Check out our ‘About Us’ page HERE

What are your postage times?

As the majority of our items are handmade, we ask that you allow 7-10 working days for UK delivery and 14-21 working days for worldwide.

If you have any issues please feel free to email: info@mysticumluna.com.

Please note:

  • We are not held liable for tax /customs charges when if they are applicable to the receiving address.
  • We hold no responsibility if you provide us with the incorrect address.
  • If your item hasn’t arrived within the time frame then please let us know so we can open up a claim for you with Royal Mail. Unfortunately we will not be able to refund the shipping cost if item is lost. We will only refund the price of your items.
  • Please note our office is closed Saturday, Sunday and Monday. Any orders placed over those days and after 10am Friday will not be processed until Tuesday.
  • Our items are sent by standard mail, therefore we are unable to provide customers with a tracking number. However, all orders over £50 will be upgraded to tracked shipping.

What is your refund policy?

Customers can return any Mysticum Luna products for credit or exchange within 14 days of receipt. Get in touch by emailing info@mysticumluna.com if you would like to return a product and we can guide you from there.

Please note that unfortunately we cannot refund any earrings or piercing jewellery, this is due to hygiene reasons.

Is the site secure for payment?

Yes, we use PayPal in order to offer the safest possible transactions and you are always covered by buyer protection. Therefore customers can shop at ease!

Where you can find us:

Instagram: @mysticumluna

Facebook: www.facebook.com/mysticumluna

Twitter: @mysticumluna

Email: info@mysticumluna.com

Address:

Mysticum Luna

Unit 9 Steel Box Works

Canklow Meadow IND Estate

West Bawtry Road

Rotherham

S60 2XL

United Kingdom