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F.A.Q.

Who are we?

Mysticum Luna (derived from ‘Mystic Moon’) hit the ground running in 2014 from owner Paige’s bedroom. From there this little handmade daydream flourished into a crystal charged, fully fledged, brick and mortar shop. Now a 2 woman team, working their butts to the bone, Mysticum Luna AKA Paige & Hannah is a celebration of all things dark and mystical in this world.

Still a small business, we support all things alternative and independent,  keeping as much as physically possible made in house.

What are your postage times?

As the majority of our items are handmade, we ask that you allow 7-10 working days for UK delivery and 14-21 working days for worldwide.

If you have any issues please feel free to email info@mysticumluna.com.

Please note:

  • We are not held liable for tax /customs charges when if they are applicable to the receiving address.
  • We hold no responsibility if you provide us with the incorrect address.
  • If your item hasn’t arrived within the time frame then please let us know so we can open up a claim for you with Royal Mail. Unfortunately we will not be able to refund the shipping cost if item is lost, we will only refund the price of your items.
  • Please note our shop is closed Sunday and Monday so orders placed over those days and after 10am Saturday will not be processed until Tuesday
  • Our items are sent by standard mail, therefore we are unable to provide customers with a tracking number. However, all UK orders over £50 will be upgraded to tracked shipping.

What is your refund policy?

You can return any Mysticum Luna products for credit or exchange within 14 days of receipt. Get in touch by emailing info@mysticumluna.com if you would like to return a product and we can guide you from there. Please note that unfortunately we cannot refund any earrings or piercing jewellery due to hygiene reasons.

Is the site secure for payment?

Yes, we use PayPal in order to offer the safest possible transactions and you are always covered by buyer protection.

Where you can find us:

Instagram: @mysticumluna

Facebook: www.facebook.com/mysticumluna

Twitter: @mysticumluna

Email: info@mysticumluna.com

Address: Mysticum Luna, Unit 8 Imperial Buildings, Rotherham, S60 1PA