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Refund policy

Customers can return their Mysticum Luna products for credit or exchange within 14 days of receipt. If you would like to return or exchange an item, please send your items to:

Mysticum Luna
Unit 9 Steel Box Works
Canklow Meadow Ind Estate
W Bawtry Road
Rotherham
S60 2XL

Please include the returns form received with your order. 

Unfortunately we cannot refund any earrings or piercing jewellery, this is due to hygiene reasons.

The returned product/products must be in a new, unworn condition.

Unfortunately, shipping costs and import fees will not be covered. Therefore you will only be credited the amount of the product you have bought.